Return and Refund Policy

Last Updated: [Current Date]

1. Overview

At [Gym Name], we strive to provide the highest quality fitness services. This policy outlines our procedures for refunds and cancellations for all our membership plans, digital products, and services.

2. Membership Cancellations

2.1 Monthly Memberships

• Cancel at any time before your next billing cycle
• No refund for the current month’s membership
• Access continues until the end of the paid period
• Cancellation must be submitted at least 48 hours before the next billing date

2.2 Annual Memberships

• 30-day money-back guarantee from purchase date
• Partial refunds available on a pro-rata basis
• 10% administrative fee applies to all refunds after 30 days
• No refunds for the final 3 months of annual membership

3. Digital Products

3.1 Workout Programs

• 14-day money-back guarantee
• Must not have completed more than 25% of the program
• Download statistics will be verified
• Refund request must include reason for dissatisfaction

3.2 Nutrition Plans

• 7-day money-back guarantee
• Must not have downloaded meal plans
• No refunds after customization has been completed
• One-time exchange for a different plan available

4. Personal Training Sessions

4.1 Individual Sessions

• 24-hour cancellation notice required
• Full refund with proper notice
• No refund for no-shows
• Rescheduling available twice per booking

4.2 Training Packages

• Unused sessions are refundable within 30 days
• 15% administrative fee applies
• Sessions expire after 6 months
• Non-transferable to other members

5. Equipment Orders

5.1 Physical Products

• 30-day return window
• Must be in original packaging
• Shipping costs not refundable
• Return shipping paid by customer
• 15% restocking fee may apply

5.2 Damaged Items

• Report within 48 hours of receipt
• Photo documentation required
• Free replacement shipping
• Full refund available if replacement unavailable

6. Special Circumstances

6.1 Medical Issues

• Doctor’s note required
• Pro-rated refund available
• Membership freeze option
• No administrative fees apply

6.2 Relocation

• Proof of relocation required
• Over 25 miles/40 km from facility
• Pro-rated refund available
• Transfer to partner facility when possible

7. Non-Refundable Items

• Activation fees
• Administrative fees
• Consumed digital content
• Personalized programs
• Used merchandise
• Competition entry fees

8. Refund Process

8.1 How to Request

1. Submit request through member portal
2. Include order/membership number
3. State reason for refund
4. Attach required documentation

8.2 Processing Time

• Digital services: 3-5 business days
• Physical products: 7-10 business days
• Membership cancellations: 5-7 business days
• Credit card refunds: 5-10 business days

9. Dispute Resolution

• All disputes handled by customer service
• Mediation available if needed
• Legal action as last resort
• Local consumer laws apply

10. Exceptions

We reserve the right to:

• Modify this policy at any time
• Make exceptions on a case-by-case basis
• Request additional documentation
• Deny refunds that violate terms

11. Contact Information

For refund requests:

• Email: refunds@[gymname].com
• Phone: [Phone Number]
• Member Portal: [Website URL]
• Support Hours: [Business Hours]

12. Policy Changes

Email notification of significant changes

Changes effective immediately upon posting

Notice provided for major changes

Current members grandfathered when applicable